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Customer ServiceShipping Information Testimonials About Us
Contact Equine-Gold -
E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day. -
E-mail us at sales@equusezcare.com -
If you have a question about your order, please make sure your e-mail includes your name and order number. -
Call 1-802-465-8025 -
Phone hours are weekdays (Monday - Friday) from 8:00 a.m. to 5:00 p.m. EASTERN time.
MAILING ADDRESS:
Equine-Gold
P.O. Box 33
Salisbury, VT 05769 USA Payment Methods -
Credit card orders are accepted on-line. -
We accept Visa, MasterCard, American Express (AMEX), and Discover through GOOGLE CHECKOUT -
All orders outside the U.S.A. should be credit card orders or in U.S. funds. -
We DO NOT accept personal checks.
ORDERING OVER THE INTERNET: -
Ordering over the internet is safe, easy, and totally secure. When you order from Equine-Gold over the internet, you connect with Google's secure server which protects your credit card and personal information. -
Internet Explorer users should see the LOCK (secure) symbol when you check out. -
Firefox users should see the unbroken key symbol when you check out. -
Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line. -
Please note: free shipping on certain internet specials and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice. Guaranteed Satisfaction -
Your satisfaction is guaranteed! -
RETURN any unsatisfactory product within 30 days of the invoice date for credit to your account, exchanges, or adjustment. -
Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under “RETURN” listed below. -
Have questions? Need help? Email us or call 802-465-8025 Your Privacy is Protected -
Protecting your personal information / privacy is very, very important to us. -
We hate spam! Equine-Gold does NOT sell or rent our customers names, addresses or e-mail addresses to anyone. -
We send out e-mail notifications on products, special promotions, etc. from time to time. -
If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.
CUSTOMER SERVICE:
Equine-Gold
P.O. Box 33
Salisbury, VT 05769 - Shipping Information
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United Parcel Service (UPS) and the US Postal Service (USPS) are our standard methods of shipment to all areas within the Continental U.S. -
Most orders ship out the same business day (M-F) received. -
There is a $5.95 shipping charge on all orders under $150 to be shipped to destinations within the continental U.S. (lower 48 states). -
Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost. -
Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen. Shipping Time Priority Shipping 1-3 Business Days (Mon-Sat) 48 States $5.95 US - Free on orders totaling $150 or more
Reporting Damaged Goods or Lost Shipments Returns & Exchanges -
Return any unsatisfactory product within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
Please insure all returned products for the full retail price. We cannot be responsible for items which are lost in shipment when being returned. Returns should be shipped via UPS or insured Parcel Post to the address below. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the post office we suggest delivery confirmation with a signature required.
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With all returns, please include: your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another item, etc. Regular shipping charges apply to all exchanges.
To obtain the status of an order, enter the confirmation number and click Go!.
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